FAQ's
1️⃣ Do you offer free shipping?
Yes! We provide FREE shipping across Saudi Arabia and the UAE — no minimum purchase required. Just shop and enjoy hassle-free delivery!
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1 to 4 business days, depending on your location. Fast, reliable, and right on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! COD is available throughout both KSA and UAE because convenience should come straight to your door.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange your purchase. Items must be unused and in their original packaging.
🔁 Check out our full [Return & Refund Policy] for details.
5️⃣ How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS, so you can follow your delivery every step of the way.
6️⃣ What if I receive a damaged or incorrect item?
No worries! If your item arrives damaged, defective, or wrong, contact us right away. We’ll arrange a free replacement or a full refund—your choice.
7️⃣ Do you ship internationally?
Not yet. We currently ship only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📩 Email us at ksasouq21@gmail.com or use the contact form on our website for a quick response.
9️⃣ Are your products authentic and high-quality?
Yes, 100%! We only sell genuine, high-quality products sourced from trusted suppliers. Quality is our promise to you.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist you. Please email us as soon as possible at ksasouq21@gmail.com.
💬 Still have questions? Reach out anytime — we’re here to help!
📧 ksasouq21@gmail.com
📍 Serving customers across UAE & Saudi Arabia