Return & Refund Policy
At ksasouq, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve made our return and refund process simple and hassle-free.
✅ Return Eligibility
You can request a return within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received
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The request is made within 7 days of receiving your order
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You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We cannot accept returns for:
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Items that are used, damaged, or altered
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Requests made after 7 days of delivery
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Final sale, clearance, or promotional items
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Gift cards or giveaways
🔁 How to Return an Item
Email us at 📧 ksasouq21@gmail.com with your order number and reason for return.
Our team will review your request and provide return instructions.
Please ship the item back — return shipping costs are the customer’s responsibility, unless the item was incorrect or damaged.
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
💸 Refund Details
Refunds are issued to your original payment method.
Your bank or payment provider may take additional time to reflect the refund.
You’ll receive an email confirmation once your refund is processed.
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
Include:
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Your order number
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Clear photos of the received item
We will arrange a free replacement or a full refund, depending on the situation.
🛑 Late or Missing Refunds
If you haven’t received your refund:
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First, check with your bank or payment provider
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Still no update? Contact us directly, and we’ll assist you promptly
📧 Email: ksasouq21@gmail.com
💬 Need Help?
We’re here to assist you every step of the way.
📧 ksasouq21@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia