Shipping policy

At ksasouq, we are dedicated to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for important details on delivery times, rates, and order tracking.

📦 Where We Ship

We currently deliver to:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

🚚 Order Processing Time

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

📍 Estimated Delivery Times

Note: Delivery times may vary based on your city and courier availability.

💳 Shipping Rates

• UAE: AED 15
  → Free shipping on orders over AED 150

• KSA: SAR 20
  → Free shipping on orders over SAR 200

Shipping fees are automatically calculated at checkout based on your delivery location.

🧾 Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery in real time.

🛑 Shipping Delays & Exceptions

While we strive to deliver every order on time, delays may occasionally occur due to:

• Customs processing

• Severe weather or public holidays

• Courier service disruptions

We appreciate your patience and understanding during such times.

📨 Incorrect Address Policy

Please double-check your shipping address before placing your order.
ksasouq is not responsible for delays or losses caused by incorrect or incomplete address details.

💬 Need Help?

If you have any questions about your order or delivery status, we’re here to assist you.

📧 ksasouq21@gmail.com
📍 Serving customers across the United Arab Emirates & Saudi Arabia